Patient guide
Helpful information to (simplify) your experience.
Everything you need to know about appointments, policies, and accessing your care.
Appointments
We offer appointments by advance scheduling, though same-day availability may be limited. Appointment confirmations will be sent via text, email, or phone based on your preference.
Please arrive 10 minutes early for check-in—late arrivals may need to be rescheduled.
Appointments
We offer appointments by advance scheduling, though same-day availability may be limited. Appointment confirmations will be sent via text, email, or phone based on your preference.
Please arrive 10 minutes early for check-in—late arrivals may need to be rescheduled.
Appointments
We offer appointments by advance scheduling, though same-day availability may be limited. Appointment confirmations will be sent via text, email, or phone based on your preference.
Please arrive 10 minutes early for check-in—late arrivals may need to be rescheduled.
After-Hours & Urgent Care Guidance
Our office is closed outside normal business hours. If you have an urgent medical concern after hours, please call our office number for instructions.
For life-threatening emergencies, call 911 or go to the nearest emergency room.
After-Hours & Urgent Care Guidance
Our office is closed outside normal business hours. If you have an urgent medical concern after hours, please call our office number for instructions.
For life-threatening emergencies, call 911 or go to the nearest emergency room.
After-Hours & Urgent Care Guidance
Our office is closed outside normal business hours. If you have an urgent medical concern after hours, please call our office number for instructions.
For life-threatening emergencies, call 911 or go to the nearest emergency room.
Cancellations & No-Shows
Please notify us at least 24 hours in advance if you need to cancel or reschedule.
No-show or late cancellation fees of $50 may apply to help us maintain availability for all patients.
Cancellations & No-Shows
Please notify us at least 24 hours in advance if you need to cancel or reschedule.
No-show or late cancellation fees of $50 may apply to help us maintain availability for all patients.
Cancellations & No-Shows
Please notify us at least 24 hours in advance if you need to cancel or reschedule.
No-show or late cancellation fees of $50 may apply to help us maintain availability for all patients.
Insurance & Payment
We accept most major insurance plans. Please bring your insurance card and photo ID to each visit.
Patients are responsible for co-pays, deductibles, and any non-covered services. Payment is due at the time of service.
A credit card is required to be kept on file to streamline billing and reduce administrative delays, and will only be used for patient-responsible balances, no-show or late cancellation fees, or other charges authorized by you.
We accept major credit cards as well as HSA/FSA cards.
Insurance & Payment
We accept most major insurance plans. Please bring your insurance card and photo ID to each visit.
Patients are responsible for co-pays, deductibles, and any non-covered services. Payment is due at the time of service.
A credit card is required to be kept on file to streamline billing and reduce administrative delays, and will only be used for patient-responsible balances, no-show or late cancellation fees, or other charges authorized by you.
We accept major credit cards as well as HSA/FSA cards.
Insurance & Payment
We accept most major insurance plans. Please bring your insurance card and photo ID to each visit.
Patients are responsible for co-pays, deductibles, and any non-covered services. Payment is due at the time of service.
A credit card is required to be kept on file to streamline billing and reduce administrative delays, and will only be used for patient-responsible balances, no-show or late cancellation fees, or other charges authorized by you.
We accept major credit cards as well as HSA/FSA cards.
Self-Pay Patients
We offer transparent self-pay pricing for patients who choose not to use insurance.
Self-pay pricing applies only when insurance is not billed.
If a visit is billed to insurance, patient responsibility is determined by the insurance plan and may differ from the prices listed below.
We do not control lab or pathology charges, but we can help guide you on what to expect.
Self-Pay Patients
We offer transparent self-pay pricing for patients who choose not to use insurance.
Self-pay pricing applies only when insurance is not billed.
If a visit is billed to insurance, patient responsibility is determined by the insurance plan and may differ from the prices listed below.
We do not control lab or pathology charges, but we can help guide you on what to expect.
Self-Pay Patients
We offer transparent self-pay pricing for patients who choose not to use insurance.
Self-pay pricing applies only when insurance is not billed.
If a visit is billed to insurance, patient responsibility is determined by the insurance plan and may differ from the prices listed below.
We do not control lab or pathology charges, but we can help guide you on what to expect.
Prescription Refills
For refill requests, please contact your pharmacy first. They will notify us if authorization is needed.
Refill requests may take up to 2 business days to process.
Prescription Refills
For refill requests, please contact your pharmacy first. They will notify us if authorization is needed.
Refill requests may take up to 2 business days to process.
Prescription Refills
For refill requests, please contact your pharmacy first. They will notify us if authorization is needed.
Refill requests may take up to 2 business days to process.
Communication
Secure messaging is available via Klara for appointment requests, prescription questions, and non-urgent issues. For urgent clinical concerns, call our office.
For emergencies, call 911 or go to the nearest emergency room.
Communication
Secure messaging is available via Klara for appointment requests, prescription questions, and non-urgent issues. For urgent clinical concerns, call our office.
For emergencies, call 911 or go to the nearest emergency room.
Communication
Secure messaging is available via Klara for appointment requests, prescription questions, and non-urgent issues. For urgent clinical concerns, call our office.
For emergencies, call 911 or go to the nearest emergency room.
Medical Records
Medical records can be accessed online through the patient portal. Manual requests must be submitted in writing and may take up to 7 business days to process. Fees may apply for printing and mailing.
Medical Records
Medical records can be accessed online through the patient portal. Manual requests must be submitted in writing and may take up to 7 business days to process. Fees may apply for printing and mailing.
Medical Records
Medical records can be accessed online through the patient portal. Manual requests must be submitted in writing and may take up to 7 business days to process. Fees may apply for printing and mailing.
Lab & Pathology Results
Most lab and biopsy results are available within 7–14 days. Results will be released through the patient portal or communicated by our team.
Please note that outside laboratories and pathology services bill separately.
Lab & Pathology Results
Most lab and biopsy results are available within 7–14 days. Results will be released through the patient portal or communicated by our team.
Please note that outside laboratories and pathology services bill separately.
Lab & Pathology Results
Most lab and biopsy results are available within 7–14 days. Results will be released through the patient portal or communicated by our team.
Please note that outside laboratories and pathology services bill separately.
Procedures & Surgeries (Prep + Expectations)
Some procedures may require special preparation or post-procedure care. If a procedure is planned, our team will review instructions with you in advance.
Please inform us if you are pregnant, on blood thinners, or have implanted medical devices.
Procedures & Surgeries (Prep + Expectations)
Some procedures may require special preparation or post-procedure care. If a procedure is planned, our team will review instructions with you in advance.
Please inform us if you are pregnant, on blood thinners, or have implanted medical devices.
Procedures & Surgeries (Prep + Expectations)
Some procedures may require special preparation or post-procedure care. If a procedure is planned, our team will review instructions with you in advance.
Please inform us if you are pregnant, on blood thinners, or have implanted medical devices.
Wait Times & Visit Length
Appointment lengths vary depending on the reason for your visit. While we strive to stay on schedule, unexpected medical needs may occasionally cause delays. We appreciate your patience.
Wait Times & Visit Length
Appointment lengths vary depending on the reason for your visit. While we strive to stay on schedule, unexpected medical needs may occasionally cause delays. We appreciate your patience.
Wait Times & Visit Length
Appointment lengths vary depending on the reason for your visit. While we strive to stay on schedule, unexpected medical needs may occasionally cause delays. We appreciate your patience.
Referrals & Authorizations
Some insurance plans require referrals or prior authorizations. Patients are responsible for ensuring required referrals are in place before the visit.
Referrals & Authorizations
Some insurance plans require referrals or prior authorizations. Patients are responsible for ensuring required referrals are in place before the visit.
Referrals & Authorizations
Some insurance plans require referrals or prior authorizations. Patients are responsible for ensuring required referrals are in place before the visit.
Chaperone Policy
A trained staff member is available upon request during sensitive examinations or procedures.
Chaperone Policy
A trained staff member is available upon request during sensitive examinations or procedures.
Chaperone Policy
A trained staff member is available upon request during sensitive examinations or procedures.
Minors
Patients under 18 must be accompanied by a parent or legal guardian unless prior consent is on file.
Minors
Patients under 18 must be accompanied by a parent or legal guardian unless prior consent is on file.
Minors
Patients under 18 must be accompanied by a parent or legal guardian unless prior consent is on file.
Photography
Clinical photography may be used as part of your medical record or for procedural documentation, with your consent.
Photography
Clinical photography may be used as part of your medical record or for procedural documentation, with your consent.
Photography
Clinical photography may be used as part of your medical record or for procedural documentation, with your consent.
Code of Conduct
We strive to maintain a respectful and inclusive environment for all patients and staff. Aggressive, abusive, or inappropriate behavior may result in dismissal from the practice.
Code of Conduct
We strive to maintain a respectful and inclusive environment for all patients and staff. Aggressive, abusive, or inappropriate behavior may result in dismissal from the practice.
Code of Conduct
We strive to maintain a respectful and inclusive environment for all patients and staff. Aggressive, abusive, or inappropriate behavior may result in dismissal from the practice.
Join our Newsletter
Sign up and receive updates, exclusive offers, and the latest on our treatments
Contact & Hours
15 Mareblu, Suite 240
Aliso Viejo, CA 92656
949-810-DERM (3376)
Monday to Friday
8 AM - 5 PM
Our clinic
For Patients
Join our Newsletter
Sign up and receive updates, exclusive offers, and the latest on our treatments
Contact & Hours
15 Mareblu, Suite 240
Aliso Viejo, CA 92656
949-810-DERM (3376)
Monday to Friday
8 AM - 5 PM
Our clinic
For Patients
Join our Newsletter
Sign up and receive updates, exclusive offers, and the latest on our treatments
Contact & Hours
15 Mareblu, Suite 240
Aliso Viejo, CA 92656
949-810-DERM (3376)
Monday to Friday
8 AM - 5 PM
Our clinic
For Patients